Returns, Refunds & How to Return a Product
Company: Chaudhry General Trading
Website: https://cgtfze.com
Customer Support: info@cgtfze.com
Effective Date: 14 October 2026
1. Introduction
Chaudhry General Trading aims to provide customers with reliable products and professional service. This policy explains how to request a return, the conditions under which a product may qualify for a refund or replacement, and the time required to process approved refunds.
This policy applies to eligible purchases made directly through our website or other sales channels operated by Chaudhry General Trading, unless a separate written agreement applies.
Return and refund eligibility is subject to the product description, order terms, warranty conditions, and applicable law. Nothing in this policy limits any consumer right that cannot legally be excluded.
2. When Can I Return a Product?
Customers should contact us within 14 calendar days of delivery if a product is:
- Damaged when delivered.
- Defective or not functioning as described.
- Incorrect or different from the product ordered.
- Missing components, accessories, or items included in the order.
- Materially different from its description or agreed specifications.
The 14-day period is our proposed standard reporting window and does not override any longer or mandatory period provided by applicable law, warranty, or written agreement.
A change-of-mind return is not automatically available. It may be accepted where the product listing, quotation, written agreement, or applicable law allows it.
For vehicles, machinery, solar installations, industrial equipment, wholesale orders, and special-order goods, contact us before arranging a return.
3. How to Return a Product
Step 1: Contact Customer Support
Email info@cgtfze.com with the following information:
- Order number or invoice number.
- Product name and quantity.
- Reason for the return.
- Description of the problem.
- Clear photographs or video showing the issue, where relevant.
- Your preferred contact details.
Please report delivery damage as soon as reasonably possible and retain the packaging until we advise you.
Step 2: Wait for Return Instructions
Our team will review your request and may ask for additional information, photographs, videos, serial numbers, or troubleshooting details.
We will confirm whether the product qualifies for return and provide the applicable return address, collection instructions, or other arrangements. Do not ship a product back before receiving return authorization, unless applicable law requires otherwise.
Step 3: Prepare the Product
Where reasonably possible, return the product with:
- Original packaging.
- Accessories, manuals, cables, and other included components.
- Warranty cards and supplied documentation.
- Order or invoice details.
Products should be securely packed to prevent further damage during transport.
For electronics, remove personal accounts and personal data where possible. For machinery and vehicles, follow the applicable safety, disconnection, and handover instructions.
Step 4: Collection or Drop-Off
Depending on the product, location, size, and return approval, we will arrange or agree on a courier collection, drop-off, freight shipment, or other suitable return method.
Bulky equipment, vehicles, steel products, and international shipments may require specialist transport. Collection times and charges will be confirmed individually.
Step 5: Inspection and Decision
After receiving the product, we will inspect it to verify the reported issue and determine the appropriate remedy.
Our target is to complete the initial inspection within 2 business days of receipt, where practical. Specialist testing, freight delays, or complex technical assessments may require additional time. We will inform you if further review is needed.
Depending on the circumstances and applicable law, the outcome may be a refund, replacement, repair, missing-item shipment, or another agreed remedy.
4. Product Condition and Return Requirements
Unless applicable law provides otherwise, products returned under an approved request should:
- Match the product and serial number associated with the order.
- Include the parts and accessories supplied with the product.
- Be protected against transport damage.
- Not have been damaged through misuse, unauthorized modification, improper installation, or avoidable neglect.
For a reported defect, customers may be asked to provide reasonable evidence of the fault. A product should not be rejected solely because its packaging is missing or damaged where that would conflict with applicable law.
We may reject a return request where inspection establishes that the stated issue is not present or the damage resulted from misuse, unauthorized repair, or circumstances not covered by the applicable terms. Any decision remains subject to statutory rights and warranty obligations.
5. Product-Specific Return Conditions
A. Mobile Phones, Computers and Electronics
Products reported as defective, damaged, incorrect, or materially misdescribed may qualify for a return, subject to inspection and applicable law.
For change-of-mind requests, products should generally be unused and complete, with accessories and packaging where reasonably required by the applicable terms.
Activated software, digital licenses, and products containing personal data may have additional requirements. Remove personal data and account locks before returning a device where possible.
B. Solar Panels, Inverters, Batteries and Protection Equipment
Solar panels, inverters, batteries, electrical protection devices, mounting equipment, and related products should be returned with their supplied components and documentation.
Installed, wired, commissioned, or used equipment may require technical inspection. Do not disconnect or ship electrical equipment or batteries without following the relevant safety instructions.
Incorrect, damaged, or defective items will be assessed under the applicable warranty, sales agreement, and law.
C. Construction Machinery, Tools and Industrial Equipment
Machinery, tools, spare parts, and industrial equipment may require inspection by a qualified technician.
Returns may be restricted where equipment has been operated, installed, modified, or exposed to conditions that affect safety or resale, subject to applicable law and warranty rights.
D. Iron, Steel and Fabricated Materials
Steel sheets, coils, plates, pipes, tubes, beams, roofing materials, fabrication parts, and other industrial materials should be checked upon delivery.
Cut-to-size, fabricated, customized, or specially procured goods may not qualify for change-of-mind returns. This does not remove any rights relating to incorrect specifications, damage, or defects under applicable law or the sales agreement.
E. Textiles and Clothing
Eligible textile or clothing items should be unused, unwashed, unaltered, and complete, with supplied labels and packaging where applicable.
Customized, cut-to-order, or specially manufactured textiles may be excluded from change-of-mind returns unless the law or written agreement provides otherwise.
F. Spices and Pepper
Food and agricultural products, where offered, may be subject to hygiene, contamination, storage, and shelf-life requirements. Opened or improperly stored products may not qualify for change-of-mind returns.
Customers should report incorrect, damaged, contaminated, or materially misdescribed products promptly. Applicable legal rights remain unaffected.
G. New Cars, Used Cars and Electric Vehicles
Vehicle purchases are subject to the signed sales contract, inspection report, warranty terms, registration status, usage, and applicable law.
Contact us immediately if a vehicle is delivered with a material discrepancy or reported defect. A vehicle should not be returned or transported without prior coordination.
Vehicle deposits, registration costs, insurance, transport, and other charges will be handled according to the sales agreement and applicable law.
H. Customized, Wholesale and Special-Order Goods
Goods procured, manufactured, configured, or imported specifically to meet a customer’s requirements may not qualify for a change-of-mind return.
For bulk orders, international shipments, project supply, and business-to-business transactions, the quotation, purchase order, invoice, or signed contract may establish separate inspection, acceptance, warranty, and return procedures, subject to applicable law.
I. Digital Products and Services
Digital licenses, downloads, consulting, sourcing, and other services may have separate cancellation and refund conditions. Once a service has been performed or a digital product activated or supplied, eligibility will depend on the contract and applicable law.
6. Products That May Not Qualify for Change-of-Mind Returns
Unless applicable law or a written agreement provides otherwise, the following may be excluded from change-of-mind returns:
- Customized, fabricated, cut-to-size, or made-to-order products.
- Specially procured or imported goods ordered to customer specifications.
- Installed, commissioned, or used equipment.
- Activated digital products or completed services.
- Vehicles or other high-value special-order goods.
- Products damaged through misuse, unauthorized modification, or improper storage.
- Products expressly sold on a final-sale basis where that restriction is lawful.
These exclusions do not automatically prevent a claim for an eligible defective, damaged, incorrect, or misdescribed product, or remove any mandatory legal or warranty rights.
7. Refund Approval and Issuance
If a return is approved for a refund, we will confirm the amount and eligible refund method. Refund processing begins after the return has been inspected and approved, unless applicable law requires an earlier remedy.
The refund may cover the eligible amount paid for the returned product. Original delivery charges, return shipping charges, taxes, and other fees will be handled according to applicable law, the reason for return, and the agreed sales terms.
Where only part of an order is eligible, a partial refund may apply.
8. Estimated Refund Processing Times
The following are indicative estimates, not guaranteed payment-provider commitments.
| Original payment method | Refund method | Estimated processing time |
|---|---|---|
| Debit or credit card | Original card, where supported | 5–20 business days |
| Bank transfer | Verified bank account | 5–15 business days |
| Cash on delivery (COD) | Verified bank transfer or another agreed method | 5–15 business days after verification |
| Mobile wallet | Original wallet, where supported | 1–10 business days |
| Installment or buy-now-pay-later service | Original provider, where supported | According to provider |
| Company-issued voucher or store credit | Eligible voucher or store credit | Normally 1–3 business days |
| Other payment methods | Agreed eligible method | Confirmed during approval |
The processing period depends on the payment provider, bank, and verification requirements. A refund initiated by us may take additional time to appear in the customer’s account.
Refund Conditions by Payment Method
Debit and credit cards: Refunds are normally submitted to the original card where the payment provider supports this method. If the refund has been confirmed but does not appear after the stated period, contact the card issuer.
Bank transfers: Customers must provide accurate, active bank account details in the account holder’s name where required. An IBAN or other bank verification information may be necessary.
Cash on delivery: Since no electronic payment may have been collected at checkout, any approved reimbursement will be arranged using a verified bank account or another mutually agreed method.
Mobile wallets: Refunds may be returned to the original wallet if supported by the provider. Wallet verification and provider processing rules may apply.
Installment payments: The installment provider determines how the refund affects outstanding installments, balances, or fees, subject to applicable law and the provider’s terms.
9. Refunds for Failed or Unsuccessful Deliveries
For prepaid orders that cannot be delivered and are returned to us, we will verify the order, payment, shipment status, and reason for non-delivery before processing any refund due.
| Payment method | Refund method | Indicative processing time after approval |
|---|---|---|
| Debit or credit card | Original card, where supported | 5–20 business days |
| Bank transfer | Verified bank account | 5–15 business days |
| Mobile wallet | Original wallet, where supported | 1–10 business days |
| Installment payment | Original provider, where supported | According to provider |
| Other payment methods | Agreed eligible method | Confirmed during review |
Delivery investigations, returned freight, payment verification, and bank processing may extend the total time. Any deduction or delivery charge will be applied only where permitted by applicable law and the agreed terms.
10. Shipping Fees and Return Costs
Shipping and return costs depend on the reason for return, product size, delivery location, and applicable law.
- If the product is incorrect, damaged, defective, or materially misdescribed, shipping costs will be handled according to applicable law and the circumstances of the order.
- For an approved change-of-mind return, the customer may be responsible for return shipping where this was clearly disclosed and is legally permitted.
- Bulky goods, vehicles, machinery, and international orders may require a separately quoted collection or freight arrangement.
- Any applicable shipping refund or deduction will be explained during the return process.
11. Replacement, Repair and Warranty
Where appropriate and permitted by law, we may offer a replacement, repair, missing-item delivery, or refund.
Warranty claims may be subject to the manufacturer’s warranty, authorized service procedures, installation requirements, and the sales agreement. A manufacturer warranty does not remove any mandatory rights the customer has against the seller.
12. Refund Vouchers and Store Credit
Where we issue a refund voucher or store credit, we will provide the value, validity period, and redemption conditions.
Unless otherwise stated or required by law:
- A voucher may have a single-use restriction.
- Any remaining balance may be subject to the voucher’s terms.
- A voucher may not be exchangeable for cash.
- Voucher conditions will not remove statutory refund rights.
13. International Orders and Customs
International orders may involve customs duties, import taxes, clearance fees, and cross-border shipping charges.
Responsibility for these costs will depend on the order terms, delivery arrangements, and applicable law. Customers should contact us before shipping an international return so that we can confirm the appropriate method and documentation.
14. Fraud Prevention and Verification
We may request reasonable information to verify the order, payment, returned product, or customer’s refund instructions. Refunds will be issued only through an eligible and verifiable method.
We will handle customer information in accordance with applicable privacy requirements and use it only for legitimate order, return, refund, and legal purposes.
15. What to Do if Your Refund Is Delayed
If the estimated processing time has passed:
- Check your order and refund confirmation.
- Contact your bank, card issuer, or payment provider if the refund has already been submitted to them.
- Contact us if you need confirmation of the refund status.
Customer Support
Email: info@cgtfze.com
Website: https://cgtfze.com
Please include your order number and refund reference, if available.
16. Policy Updates
Chaudhry General Trading may update this policy to reflect changes in its operations, payment methods, products, or applicable law. The version published on our website will apply subject to any mandatory legal requirements and any separate written agreement governing a particular order.
17. Important Legal Notice
This policy is intended to explain our standard return and refund process. It is not a replacement for applicable consumer protection laws, product warranties, or signed commercial contracts. Where this policy conflicts with a mandatory legal requirement, the applicable law will prevail.