Company: Chaudhry General Trading
Website: https://cgtfze.com
Customer Support: info@cgtfze.com
Effective Date: 14 October 2026
1. Introduction
Welcome to Chaudhry General Trading, referred to in these Terms & Conditions as “we,” “us,” “our,” or “the Company.”
These Terms & Conditions govern access to and use of our website, online store, products, services, and related communications.
By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms & Conditions, together with our applicable Privacy Policy, Returns, Refunds & How to Return a Product Policy, Shipping and Delivery Policy, and any other terms expressly applicable to your purchase.
If you do not agree with these terms, please discontinue use of the website.
These terms apply to purchases made directly from Chaudhry General Trading. A separate quotation, purchase order, invoice, distribution agreement, or signed contract may contain additional terms for wholesale, international, project-supply, machinery, vehicle, or other commercial transactions. Where legally permitted, the specific written agreement will govern the relevant transaction if it conflicts with these general terms.
2. About Our Business
Chaudhry General Trading engages in general trading, sourcing, import, export, distribution, and supply of legally permissible products and related services.
Our product categories may include:
- Mobile phones, electronics, and consumer technology.
- Solar panels, inverters, batteries, accessories, and electrical protection equipment.
- Construction machinery, industrial equipment, and tools.
- Iron, steel, pipes, tubes, structural products, and fabrication materials.
- Textiles, clothing, spices, pepper, and other permitted trading goods.
- New vehicles, used vehicles, electric vehicles, and related products.
- Other lawful products and services offered through our website or under separate written arrangements.
Product availability, specifications, prices, and delivery arrangements may vary by market, supplier, destination, and order.
The legal entity responsible for a particular transaction will be identified in the applicable invoice, quotation, order confirmation, or written agreement.
3. Eligibility and Website Access
You may use the website only for lawful purposes and in accordance with these terms.
You must be legally capable of entering into a binding agreement under the law applicable to you. If you are under the legal age of majority, you may use the website only with the involvement and authorization of a parent or legal guardian where permitted by law.
If you place an order on behalf of a company or another organization, you confirm that you have authority to act on its behalf and bind it to the relevant transaction.
We may restrict or suspend access to website features where reasonably necessary for security, maintenance, suspected fraud, legal compliance, or a breach of these terms.
4. Customer Accounts
Some website features may require you to create an account or provide contact, billing, or delivery information.
You agree to:
- Provide accurate, complete, and current information.
- Keep your password and account credentials confidential.
- Take reasonable steps to prevent unauthorized access.
- Notify us promptly if you suspect unauthorized account use.
- Update your details when they change.
- Use your account only for lawful purposes.
You are responsible for activity carried out through your account to the extent permitted by applicable law. We will not automatically treat every unauthorized transaction as your responsibility where the law provides otherwise.
We may request verification information, correct inaccurate account details, restrict access, or suspend an account where reasonably necessary for security, fraud prevention, legal compliance, or enforcement of these terms.
You must not create multiple accounts to abuse promotions, evade restrictions, misrepresent your identity, or obtain an unauthorized financial advantage.
5. Privacy and Personal Information
Our collection and use of personal information are described in our Privacy Policy.
We may use relevant information to process orders, arrange delivery, verify payments, communicate with customers, manage returns, provide customer support, prevent fraud, comply with legal obligations, and improve our services.
Where necessary, information may be shared with payment processors, banks, couriers, logistics providers, technology providers, manufacturers, or other parties involved in fulfilling an order, subject to applicable law and our Privacy Policy.
Please do not submit payment credentials, passwords, or other sensitive information through unsecured communication channels.
6. Website Availability and Information
We make reasonable efforts to maintain website availability and accurate information. However, the website may occasionally be unavailable or affected by maintenance, technical faults, cybersecurity incidents, internet interruptions, or circumstances outside our reasonable control.
We may modify, update, suspend, or discontinue website features when reasonably necessary, subject to applicable law and any obligations already owed to customers.
Product descriptions, images, illustrations, dimensions, specifications, colours, availability, and other information are provided to help customers make informed decisions. Actual products may differ in minor details due to manufacturer revisions, production variations, display settings, or changes disclosed by the supplier.
Material differences affecting an order will be handled in accordance with the applicable sales agreement and law.
7. Permitted and Prohibited Use
You may use the website to browse products, request quotations, purchase goods, obtain information, and communicate with us for legitimate business or personal purposes.
You must not:
- Use the website for fraud, unlawful activity, or misleading purposes.
- Impersonate another person or business.
- Provide false payment, billing, or delivery information.
- Interfere with the website, servers, security systems, or other users.
- Upload malicious code, viruses, or harmful files.
- Attempt unauthorized access to accounts, systems, or data.
- Scrape, copy, or collect website data using automated tools without permission.
- Reproduce or commercially exploit website content without authorization.
- Post unlawful, threatening, harassing, defamatory, discriminatory, or infringing content.
- Infringe intellectual property, privacy, or other rights.
- Use our website to distribute spam or deceptive promotions.
- Manipulate reviews, transactions, vouchers, discounts, or payment processes.
- Engage in conduct that violates applicable sanctions, trade restrictions, customs rules, export controls, or other applicable laws.
We may investigate suspected misuse and take proportionate action, including restricting website access, cancelling an unfulfilled order where legally permitted, preserving relevant records, or referring suspected unlawful conduct to the appropriate authorities.
8. Product Listings and Availability
Products may be listed as available, temporarily unavailable, available on request, made to order, or subject to supplier confirmation.
A product listing does not guarantee immediate stock or dispatch unless expressly confirmed in writing.
Certain products, including machinery, vehicles, industrial equipment, bulk materials, and imported or customized goods, may require a quotation, technical confirmation, supplier approval, deposit, or separate contract before the order is accepted.
We may correct listing errors and update product information. If a material error affects an order already placed, we will contact the customer where reasonably practicable and provide any remedy required by applicable law.
9. Prices, Currency and Taxes
Prices and currencies will be displayed on the relevant product page, quotation, checkout page, or invoice.
Unless expressly stated otherwise, displayed prices may exclude shipping, customs duties, import charges, installation, insurance, bank charges, or other additional costs.
Applicable taxes, including sales tax, value-added tax, or other mandatory charges, will be treated in accordance with the law governing the transaction and the information provided at checkout or in the relevant quotation.
For international orders, the customer is responsible for reviewing the agreed delivery terms and determining which import duties, customs charges, and other destination-specific costs apply.
We take reasonable care to ensure that prices are accurate. If an obvious pricing or calculation error is discovered before an order is accepted, we may correct it and contact the customer. If an error affects an accepted order, any cancellation, adjustment, or refund will be handled in accordance with the contract and applicable law.
Placing a product in the shopping cart does not guarantee that its price or availability will remain unchanged before the order is accepted.
10. Orders and Contract Formation
When you submit an order, you make an offer to purchase the listed products under the applicable terms.
An automated acknowledgement or order number confirms receipt of your order request; it does not necessarily mean that the order has been accepted.
Order acceptance may be confirmed through a specific confirmation, invoice, written agreement, or dispatch notification, depending on the product and transaction.
We may contact you to verify product specifications, quantity, delivery address, payment, availability, or other order details before acceptance.
For quotations and commercial supply arrangements, the order may become binding when accepted in accordance with the quotation, purchase order, invoice, or signed contract.
We will make reasonable efforts to communicate material order changes, delays, or cancellations.
11. Order Cancellation
You may request cancellation before dispatch or before the order enters an irreversible procurement, customization, manufacturing, or shipment stage.
Cancellation is not guaranteed once an order has been accepted for special procurement, customized production, international freight, vehicle registration, installation, or other committed services.
If an order is cancelled by us because the product is unavailable, a material pricing error cannot be resolved, or we cannot fulfil the order, any amount refundable under the contract and applicable law will be returned through an eligible method.
Customer-requested cancellations, deposits, procurement costs, and committed supplier charges will be handled according to the agreed sales terms and applicable law.
Nothing in this section removes a cancellation right that the law grants to a customer.
12. Payments and Payment Verification
We may offer payment methods displayed at checkout or expressly agreed in a quotation or invoice.
Available methods may include supported debit or credit cards, bank transfers, cash on delivery where offered, mobile wallets, payment links, or other approved methods.
Payment methods depend on the relevant country, payment provider, merchant account, transaction currency, product, and order type. Displaying a payment logo does not guarantee that every card, bank, or wallet will be accepted.
You authorize the applicable payment provider to process the payment you initiate. Separate provider terms, transaction fees, settlement rules, and verification procedures may apply.
We may request reasonable payment or identity verification before accepting or dispatching an order where necessary to prevent fraud or comply with law.
We will not request your full card PIN, online banking password, or one-time password by ordinary email.
An order may be delayed or cancelled where payment fails, authorization is declined, required verification is not completed, or fraud is reasonably suspected, subject to applicable law.
13. Promotions, Discounts and Vouchers
Promotional codes, discounts, vouchers, and store credits may be offered subject to stated conditions.
Unless expressly stated otherwise:
- A voucher may be restricted to a specified customer, account, product, or order.
- Minimum order values, expiry dates, and other conditions may apply.
- Some promotions may not be combined.
- A voucher may be limited to one use.
- Vouchers are not exchangeable for cash unless required by law or expressly stated.
- Expired vouchers may not be reinstated unless required by law or agreed by us.
- Promotional abuse, fraudulent redemption, or unauthorized transfer may result in rejection of the affected voucher or order where legally permitted.
Any cancellation or withdrawal of a promotion will not remove rights that have already accrued under an accepted transaction or applicable law.
14. Delivery, Shipping and Risk
Delivery options, charges, estimated delivery dates, and restrictions will be provided at checkout or in the relevant quotation.
Delivery dates are estimates unless a firm date is expressly agreed in writing. Delays may occur because of supplier availability, customs clearance, inspections, courier operations, weather, transportation disruption, or other circumstances outside our reasonable control.
Customers must provide accurate delivery details and ensure that the delivery location is reasonably accessible for the agreed delivery method.
For bulky, industrial, or specialist products, delivery may require suitable unloading equipment, site access, permits, or a designated receiving party. These requirements and any related charges should be agreed before dispatch.
Responsibility for loss or damage during transport will be determined by the applicable contract, delivery terms, and law. Customers should report visible damage or missing items promptly and retain relevant packaging and evidence.
International shipments may require customs documentation, import approvals, duties, or destination-specific compliance.
15. Returns, Refunds and Warranty
Returns and refunds are governed by our Returns, Refunds & How to Return a Product Policy, together with the product listing, warranty terms, sales agreement, and applicable law.
Customers should contact info@cgtfze.com before sending a product back so that we can provide the correct instructions.
Eligibility, inspection, replacement, repair, refund methods, shipping charges, and processing times depend on the product and circumstances of the return.
For machinery, solar equipment, vehicles, customized products, industrial materials, and wholesale orders, separate warranty, inspection, and return conditions may apply.
Nothing in these terms excludes a mandatory warranty, statutory remedy, or consumer protection right.
16. Customer Reviews and Submissions
Customers may submit reviews, questions, comments, suggestions, or other content through the website or our communication channels.
You must ensure that your submissions are lawful, accurate to the best of your knowledge, relevant, and not misleading or infringing.
You must not submit content that contains confidential information belonging to another party, personal information without permission, malware, spam, threats, unlawful material, or false statements presented as fact.
By submitting content, you grant us a non-exclusive, royalty-free permission to use, reproduce, display, and distribute that content for operating, promoting, and improving our business and website, subject to applicable law and our Privacy Policy. This permission does not transfer ownership of your intellectual property to us.
We may moderate or remove submissions that violate these terms or applicable law. We are not required to publish every review or comment.
Please report suspected unlawful or infringing content to info@cgtfze.com with enough information to identify the material and assess the complaint.
17. Intellectual Property
Unless otherwise stated, the website’s original text, graphics, logos, branding, page layouts, photographs, software, and other materials are owned by or licensed to Chaudhry General Trading or the relevant rights holder.
You may browse the website and use its information for personal or legitimate purchasing purposes. You may not reproduce, republish, distribute, modify, sell, or commercially exploit protected content without prior written permission from the rights holder, except as permitted by law.
Product names, manufacturer logos, and third-party trademarks remain the property of their respective owners. Their appearance on the website does not necessarily imply sponsorship, endorsement, or affiliation.
If you believe that content on our website infringes your intellectual property rights, please contact info@cgtfze.com and provide details of the material, your rights, and the basis of your complaint.
18. Third-Party Services and Links
Our website may use or link to third-party payment processors, banks, delivery companies, manufacturers, suppliers, analytics services, maps, social platforms, or other external services.
These services may have separate terms, privacy policies, fees, and security practices.
We are not responsible for independent third-party websites or services to the extent permitted by law. However, this section does not exclude any responsibility that we legally retain for our own obligations, representations, or selection and management of service providers.
19. Product Information and Warranties
We aim to provide accurate product descriptions, specifications, and images. However, product information may be supplied by manufacturers or suppliers and may change over time.
Customers should review the product description, specifications, compatibility, warranty details, quantity, and intended use before placing an order.
Any express warranty will be described in the product listing, warranty document, invoice, or written sales agreement.
To the extent permitted by law, we do not guarantee that every product is suitable for a purpose that was not disclosed to us or expressly agreed in writing.
Nothing in this section excludes any warranty or remedy that cannot legally be excluded.
20. Limitation of Liability
To the extent permitted by applicable law, Chaudhry General Trading will not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was entered into, including certain loss of profits, business opportunities, anticipated savings, or goodwill.
This limitation does not apply to liability that cannot legally be excluded or restricted, including any liability for fraud, deliberate misconduct, or other matters that applicable law requires to remain enforceable.
Where legally permitted, our responsibility for a particular transaction will be assessed in light of the relevant contract, the nature of the claim, and the loss directly caused by a proven breach.
Nothing in these terms limits a customer’s mandatory statutory rights or remedies.
21. Indemnity
To the extent permitted by law, you agree to compensate Chaudhry General Trading for reasonable direct losses, costs, or third-party claims arising from your unlawful use of the website, deliberate misconduct, infringement of another party’s rights, or material breach of these terms.
This provision does not require you to indemnify us for losses caused by our own unlawful conduct or obligations that cannot legally be transferred to you.
22. Events Beyond Our Reasonable Control
We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, to the extent permitted by law.
Such circumstances may include natural disasters, severe weather, war, civil unrest, epidemics, government restrictions, sanctions, customs delays, port closures, transport disruption, major internet or power failures, and supplier interruptions that could not reasonably be avoided.
We will make reasonable efforts to communicate material delays and consider appropriate arrangements. This section does not remove any mandatory rights available under applicable law.
23. Suspension and Termination
We may suspend or restrict access to all or part of the website where reasonably necessary because of a security threat, suspected fraud, unlawful activity, serious breach of these terms, or a legal requirement.
Where practical and appropriate, we may provide notice and an opportunity to correct the issue. We may act without prior notice where necessary to protect users, comply with law, or prevent harm.
Termination or suspension does not remove payment obligations or other rights and obligations that accrued before the relevant date. Any outstanding order, refund, or legal obligation will be handled in accordance with the applicable contract and law.
24. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our business, website, services, security requirements, payment methods, or applicable law.
The revised version will be published on the website with an updated effective date. Changes will apply as permitted by law and will not retrospectively remove rights that have already accrued under an accepted order.
Customers should review these terms periodically.
25. General Provisions
If any provision of these terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A failure or delay in exercising a right does not automatically waive that right.
These terms, together with the applicable policies and transaction-specific documents, form the agreement governing the relevant website use or purchase, subject to any mandatory legal requirements.
Nothing in these terms creates a partnership, employment relationship, agency, or joint venture between a customer and Chaudhry General Trading.
26. Governing Law and Disputes
The governing law and dispute-resolution arrangements will be determined by the legal entity identified as the seller in the relevant invoice, quotation, order confirmation, or signed agreement, together with the applicable mandatory laws.
Where a transaction is expressly governed by the laws of the United Arab Emirates or Pakistan, the relevant contractual provisions will apply to the extent legally enforceable.
The parties should first attempt to resolve any dispute through good-faith communication. Nothing in this section prevents a party from seeking a remedy from a competent court or authority where legally available.
27. Contact Us
For questions about these Terms & Conditions, an order, a payment, a delivery, or a complaint, contact:
Chaudhry General Trading
Website: https://cgtfze.com
Email: info@cgtfze.com
Please include your order number or invoice number where relevant.
Important: These Terms & Conditions are a general business draft and should be reviewed for the specific company and country governing your transactions before publication.