Chaudhry General Trading
Website: https://cgtfze.com
Effective Date: 14 October 2026
1. Introduction
Chaudhry General Trading (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of customers, website visitors, suppliers, and business partners.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, place an order, contact us, or use our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent, we will obtain it separately.
2. Information We Collect
Depending on how you use our website, we may collect the following information:
A. Personal and Contact Information
- Full name
- Email address
- Telephone or mobile number
- Billing and delivery addresses
- Company name and business contact details
B. Order and Transaction Information
- Products or services purchased or requested
- Order numbers and order history
- Billing, delivery, return, and refund details
- Payment status and transaction references
We do not intend to collect or store complete payment card numbers, card security codes, or other sensitive payment credentials on our website. Payment information may be processed directly by the relevant payment provider.
C. Account Information
If you create an account, we may collect your username, account details, saved addresses, order history, and account preferences.
D. Communications
We may retain information you provide when contacting us through email, contact forms, telephone, or other communication channels, including complaints, enquiries, and support requests.
E. Technical Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, approximate location derived from your IP address, and website usage data.
Cookies and similar technologies may also be used as explained below.
3. How We Use Your Information
We may use personal information to:
- Process and fulfil orders, quotations, and purchase requests.
- Arrange delivery, shipping, collection, returns, and refunds.
- Manage customer accounts and provide customer support.
- Communicate order confirmations, delivery updates, and service notices.
- Process payments through authorized payment providers.
- Prevent fraud, unauthorized transactions, and misuse of our website.
- Maintain website security and improve performance and functionality.
- Respond to enquiries, complaints, and requests.
- Maintain business, accounting, tax, and transaction records.
- Meet applicable legal, regulatory, and contractual obligations.
- Send promotional communications where permitted by law and, where required, with your consent.
You may opt out of marketing communications at any time using the unsubscribe instructions provided or by contacting us. Service-related communications may still be necessary.
4. Legal Basis for Processing
Where required by applicable data protection law, we process personal information on one or more of the following grounds:
- Performance of a contract or steps taken at your request before entering into a contract.
- Compliance with legal obligations.
- Our legitimate business interests, where these do not override your rights.
- Your consent, where consent is required or relied upon.
Where processing is based on consent, you may withdraw that consent, subject to legal limitations and the consequences explained at the time of collection.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep shopping carts and checkout sessions working.
- Remember account or website preferences.
- Support website security and performance.
- Understand website traffic and usage.
- Support marketing features, if enabled.
Some cookies are necessary for website operation. Where required by law, we will seek consent before using non-essential cookies.
You can manage cookies through your browser settings and, where available, our website’s cookie preference tool. Blocking certain cookies may affect shopping carts, account access, checkout, or other website features.
6. Payments and Third-Party Services
Payments may be handled by third-party payment service providers, banks, or payment gateways. When you make a payment, the relevant provider may process your payment details under its own privacy policy and security practices.
Our website may also use third-party services for hosting, website functionality, analytics, communication, fraud prevention, shipping, or other business operations.
We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing information directly to them.
7. When We Share Information
We may share personal information only where reasonably necessary and subject to applicable law, including with:
- Payment processors and financial institutions to process transactions.
- Delivery companies, freight forwarders, customs agents, and logistics providers to fulfil orders.
- Website hosting, maintenance, security, and technology providers.
- Professional advisers, auditors, insurers, and service providers.
- Government authorities, regulators, courts, or law enforcement where legally required or permitted.
- Relevant parties in connection with a merger, restructuring, business transfer, or sale of assets, subject to applicable privacy requirements.
We do not sell personal information to third parties for their own independent marketing purposes.
8. International Transfers
As a general trading business, we may work with suppliers, customers, logistics providers, and service providers in different countries. Your information may therefore be transferred to or accessed from another country where necessary to fulfil an order, provide a service, or operate our business.
Where applicable law requires safeguards for international transfers, we will take appropriate steps to protect the information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, dispute resolution, fraud prevention, accounting, tax, and legal compliance.
Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to lawful retention obligations.
10. Data Security
We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use a strong password, keep your login credentials confidential, and notify us if you suspect unauthorized access to your account.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to lawful exceptions.
- Request restriction of or object to certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of certain information in a portable format.
- Opt out of direct marketing.
- Lodge a complaint with the relevant data protection authority.
To exercise an applicable right, contact us using the details in Section 15. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
12. Children’s Privacy
Our website and business services are not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can assess the request and take appropriate action.
13. Links to Other Websites
Our website may contain links to external websites or services. Those websites operate independently and may have their own privacy policies. We are not responsible for their content, security, or privacy practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website features, technology, or legal requirements. The revised version will be published on this page with an updated effective date where appropriate.
We encourage you to review this page periodically.
15. Contact Us
For privacy-related questions, access requests, correction requests, or complaints, please contact:
Chaudhry General Trading
Website: https://cgtfze.com
Email: info@cgtfze.com
Please include sufficient details to help us identify your request. Do not email full payment card numbers, passwords, or other sensitive authentication information.
This Privacy Policy is a general business draft and should be reviewed against the laws applicable to the entity operating the website, including relevant UAE or Pakistani data protection requirements where applicable. It should also be updated to reflect the actual cookies, payment gateways, analytics tools, and other services enabled on the website.